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Inquiries

Questions and requests we frequently receive from users can be found on our Frequently Asked Questions page. Take a look to see if we have already answered your inquiry.
Frequently Asked Questions
  • ・We deal with user inquiries in the order we receive them during our office hours in Japan from 9:30 a.m. to 5:30 p.m., Monday to Friday (excluding holidays).
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  • ・We may not reply to your inquiry if the email address we received is incorrect or if we experience any technical issues.
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